Shipping Policy

Orders are generally processed and shipped within 2–4 business days after payment is received. Please note that processing time is separate from the shipping time frame and remains the same no matter which shipping option you choose. Delays may occur due to high order volume, inventory shortages, or address errors. If an item you purchased is unavailable, we will reach out to provide an updated shipping timeline or suggest alternative products.

All shipping estimates are approximate, and UPS does not guarantee delivery windows.
We currently offer UPS® Ground (estimated 3–7 business days) and UPS® 2nd Day Air® (estimated 2–3 business days). Once packages are picked up by UPS, delays or issues that occur are outside of our control and are not eligible for automatic refunds. However, we will always do our best to assist in finding a resolution if a shipment is delayed.

Missing or incorrect items

If you receive your order and notice that something is missing, damaged, or incorrect, please take a clear photo of all items and your packing slip. Email these along with a brief description of the issue so we can assist you quickly and efficiently.

What if my package is lost or stolen?

If you do not purchase Route Shipping Protection, we are unable to automatically refund or replace packages that are lost or damaged during transit. UPS shipments include up to $100 of built-in insurance (including shipping cost), and you may file a claim directly with UPS here: UPS Claims.

We ship to the address provided at checkout. If our system detects an error, we will contact you for verification. If we do not receive confirmation within 2 business days, the order will ship as entered. Please double-check your address before submitting your order—if the address is incorrect and Route protection was not selected, we cannot replace your package.

Once an order has shipped, the shipping address cannot be changed. If you realize you entered the wrong address, contact us immediately so we can correct it before the package leaves our facility.

How can I protect my shipment?

We recommend selecting Route Shipping Protection at checkout, which adds coverage in case of damage, theft, or loss during transit.

• Route is a trusted third-party insurance provider.
• The cost of Route protection is an insurance premium; we do not collect or profit from this fee.
• Claims through Route are simple, fast, and typically resolved much quicker than UPS claims. We can also assist in filing a claim on your behalf.
• Protection only applies if Route is selected during checkout.

While we will always work with you on a case-by-case basis to find the best resolution, we reserve the right to deny refunds or replacements for lost or stolen packages to prevent misuse of our policy.

How are orders packaged?

Orders are shipped in a discreet box with no indication of hemp-related contents. Packages will ship from Sun Drip LLC. We use the smallest box size that safely fits your order.

During warmer months (80ºF+), any order containing caramels will include ice packs to help minimize softening or melting. Ice packs are effective for up to 72 hours but cannot guarantee the product will remain completely cold during transit.

Do you ship outside the U.S.?

We currently ship to all 50 U.S. states as well as Puerto Rico. Certain products may be restricted in some states; if a restricted product is added to your cart, you’ll be notified at checkout.

At this time, we do not ship internationally, as hemp products are at risk of being delayed, confiscated, or damaged during customs clearance.

If you have any questions about shipping or your order, please contact us at: duane@sundriphemp.com

REFUNDS & RETURNS

REFUND POLICY

We proudly stand behind every product with a 100% money-back guarantee. If you’re not satisfied, simply return it to us. Your feedback is incredibly valuable and helps us continue improving. Our product team reviews customer experiences carefully to ensure we consistently deliver on quality and meet your needs.

Our mission is simple: treat people right and create products worth sharing. We appreciate your trust and the chance to serve you. Try us out, and let us show you our commitment to an outstanding experience.

To ensure accuracy and stand behind our inventory, Sun Drip provides full refunds when a product does not match what was advertised or represented.

To help avoid issues, our fulfillment team carefully reviews each order and may reach out before shipping to confirm details, set clear expectations, and finalize your order.

RETURN POLICY

We reserve the right to decline returns in certain cases. That said, at Sun Drip, our goal is always to provide the highest-quality products and service to both retail and wholesale customers. We take care to ensure safety, accuracy, and transparency with every purchase so expectations are clear from the start.

Still, we understand that issues can come up. To support our customers, we do allow exchanges and returns when appropriate. Nearly all unopened items returned within 5 days of receipt (and undamaged by the customer) qualify. Refunds may be refused if we believe the policy is being misused, but we aim to handle all situations fairly.

If a mistake is ever on our part, we will make it right immediately—whether through a full refund, replacement, or store credit—because your satisfaction matters to us.