PRIVACY POLICY

This Privacy Policy describes how Sun Drip LLC (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with the “Last updated” date changed accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from you in several ways: directly from you, automatically through cookies or similar technologies, and from trusted third parties (like payment processors or service providers).

We may use your information to:

• Communicate with you about orders, services, or support requests
• Process and ship orders
• Improve and optimize our Services
• Ensure compliance with applicable laws
• Prevent fraud or misuse of our Site

What Information We Collect

Information You Provide

• Contact details: name, address, phone, email
• Order details: billing, shipping, payment confirmation
• Account details: username, password, security info
• Shopping activity: items viewed, cart/wishlist contents
• Customer support details: communications you send us

Information Collected Automatically (Cookies / Usage Data)

• Device/browser info
• IP address and network details
• Interaction with our Site and Services

Information from Third Parties

• WooCommerce (store platform support)
• Payment processors (to process orders securely)
• Marketing/advertising partners (for promotions and analytics)

How We Use Your Information

• Order fulfillment: processing, shipping, returns/exchanges
• Marketing/advertising: sending promotional offers (with opt-out available)
• Fraud prevention & security: detecting and preventing misuse
• Customer support: assisting with inquiries and improving services

Cookies

We use cookies and similar technologies to:

• Power and improve our Site
• Remember preferences
• Run analytics and track usage trends
• Deliver tailored advertising

You can adjust your browser to block or delete cookies, but some Site features may not work properly if you do.

Sharing of Personal Information

We may share information with:

• Service providers (IT, payment processing, fulfillment, analytics)
• Business/marketing partners (such as WooCommerce)
• Affiliates within our corporate group
• As required by law or legal process
• With your consent, such as for social integrations or product shipping

We do not sell personal information, and we do not knowingly collect or share data from individuals under 16.

Children’s Data

Our Services are not intended for users under 21. We do not knowingly collect data from minors. If you believe a child has provided information, contact us to request deletion.

Security & Retention

We implement security measures to protect your information, though no system is completely secure. We retain personal information as long as necessary for business, legal, or contractual purposes.

Your Rights

Depending on your location, you may have rights to:

• Access/know what personal data we hold
• Correct inaccuracies
• Request deletion
• Request portability of your data
• Restrict or object to processing
• Withdraw consent (where applicable)
• Manage marketing preferences (unsubscribe from promotional emails)

We may require identity verification before fulfilling such requests.

Complaints

If you have concerns, contact us directly. You may also have the right to escalate complaints to a data protection authority, depending on your jurisdiction.

International Users

If you are outside the U.S., your information may be processed in the United States or other countries. We rely on recognized transfer mechanisms (such as Standard Contractual Clauses) where required.

Contact

If you have questions about this Privacy Policy, our practices, or wish to exercise your rights, please contact us:

Sun Drip LLC
Email: duane@sundriphemp.com
Phone: 248-820-8287